Call intrusion allows a user to join another users existing conversation. Once the intrusion has occurred, all parties can hear and talk to each other. Note that intruding uses IP Office conference resources.
The ability to intrude is controlled by two IP Office configuration settings, the Can Intrude setting of the person intruding (User | Telephony | Can Intrude) and the Cannot Be Intruded setting of any other users in the call (User | Telephony | Cannot Be Intruded). By default no users can intrude and all users cannot be intruded.
Users with call appearance buttons may be able to bridge into other calls. This is similar to intrusion but subject to different operation. Refer to the IP Office Key & Lamp Operation Manual.
Below is an example of a short code, which can be used to attempt call intrusion. Using it the intruder would dial *90*N#, replacing the N with the extension number of the user into whose call they need to intrude.
Short Code: *90*N#
Telephone No: N
Call pickup allows a user to answer a call ringing at another phone.
The following default short codes can be used:
*30 - Call Pickup Any
Answers the longest ringing call on the IP Office system. On large IP Office systems it is recommended that this short code is removed as it becomes difficult for users to predict which call they are answering.
*31 - Call Pickup Group
Pickup the longest ringing call to the hunt groups of which the user is a member.
*32*N# - Call Pickup Extn
Pick up the call ringing at a specific extension. When dial, N is replaced by the extension number.
*53*N# - Call Pickup Members
Pick up any call ringing on another extension that is a member of the Hunt group specified. The call picked up does not have to be a hunt group call. When dial, N is replaced by the hunt group extension number.