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Avaya Business Phone System

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




Call Intrusion

Call intrusion allows a user to join another users existing conversation. Once the intrusion has occurred, all parties can hear and talk to each other.  Note that intruding uses IP Office conference resources.

The ability to intrude is controlled by two IP Office configuration settings, the Can Intrude setting of the person intruding (User | Telephony | Can Intrude) and the Cannot Be Intruded setting of any other users in the call (User | Telephony | Cannot Be Intruded). By default no users can intrude and all users cannot be intruded.

Users with call appearance buttons may be able to bridge into other calls. This is similar to intrusion but subject to different operation. Refer to the IP Office Key & Lamp Operation Manual.


Below is an example of a short code, which can be used to attempt call intrusion. Using it the intruder would dial *90*N#, replacing the N with the extension number of the user into whose call they need to intrude.  

Short Code: *90*N#

Telephone No: N

Feature: CallIntrude




Call Pickup

Call pickup allows a user to answer a call ringing at another phone.  

The following default short codes can be used:

*30 - Call Pickup Any
Answers the longest ringing call on the IP Office system. On large IP Office systems it is recommended that this short code is removed as it becomes difficult for users to predict which call they are answering.

*31 - Call Pickup Group
Pickup the longest ringing call to the hunt groups of which the user is a member.

*32*N# - Call Pickup Extn
Pick up the call ringing at a specific extension. When dial, N is replaced by the extension number.

*53*N# - Call Pickup Members
Pick up any call ringing on another extension that is a member of the Hunt group specified. The call picked up does not have to be a hunt group call. When dial, N is replaced by the hunt group extension number.
































































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